Support

Need help?

Our support team is available Monday to Friday, 9:00–18:00 CET.

Contact channels

Channel	Use case	Response time
Support Portal	Technical issues, bugs	< 4 hours
Dashboard	Account, billing, API keys	Self-service
Email: support@heuristik.com	General inquiries	< 24 hours

FAQ

Question	Answer
How do I get an API key?	Sign up at the Dashboard and navigate to Settings → API Keys.
Can I test without real data?	Yes — use sandbox keys (sk_sandbox_*). No real verifications are processed.
What browsers are supported?	Chrome 90+, Firefox 90+, Safari 15+, Edge 90+.
Is there a rate limit?	100 requests/minute per API key. Contact support for higher limits.

Status page

Check real-time service status at status.heuristik.com.